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Customer Service:
Tel:  86-10-
5885-9155

Fax: 86-10-5986-2233
E-mail: Ticket@9588.com

Customer Support
  Frequently Asked Questions
 1.  Can I purchase Chinese domestic air tickets online from outside of China?
 2.  Do I need to contact 9588 customer service  to confirm my order?
 3.  How do I pay when I buy an air ticket with a foreign credit card?
 4.  How can I cancel or modify my order?
 5.  What are electronic tickets? How do I use them?
 6.  How do I travel with an electronic ticket?
 7.  Are electronic tickets changeable, endorsable or refundable?
 8.  What types of identification are acceptable?
 9.  What materials will be checked for passengers?
 10.  What is the latest check-in time?
 11.  What are the carry-on baggage regulations for domestic flights?
 12.  How do I pay for tickets bought at Ticket.9588.com?
 13.  What should I do if I need to change the departure date/time of my ticket?
 14.  What should I do if I lose my air ticket?
 15.  What should I do when the system indicates the failure after selecting the bank payments?

Can I purchase Chinese domestic air tickets online from outside of China?

Ticket.9588.com's online air ticket booking system is integrated real-time with the Chinese airlines' booking system; we provide online real-time query and booking of Chinese air tickets for individual and corporate clients. All tickets appearing on Ticket.9588.com can be booked in real-time.
Ticket.9588.com's service staff will confirm with you via email, and will issue the air ticket immediately after receiving confirmation of your online payment. The ticket will then be delivered as per your request.


Do I need to contact 9588 customer service to confirm my order?

You do not usually need to call us to confirm your order. The purchase is completed online. After receiving confirmation of your online payment, Ticket.9588.com will issue the air ticket to you. No further confirmation is necessary. After Ticket.9588.com issues the ticket, you do not need to confirm with the airline. For any other questions regarding the booking process, you may contact us by telephone, fax or email.
TEL: 86-10-5885-9155,  FAX: (86-10) 5986-2233,  E-mail: Ticket@9588.com.


Customer Service is open 9:00am – 18:00pm from Monday to Sunday Beijing time.


How do I pay when I buy a ticket using a foreign credit card?

Credit card payment is completed online.  When you purchase a ticket online and use a foreign credit card to pay, Ticket.9588.com will issue and deliver the ticket after confirming receipt of the payment. The name of the credit card holder must be the same as one of the passengers.

Note: If the booking is cancelled by the airline before confirmation of payment, Ticket.9588.com is not responsible for any losses incurred by the customer.


How can I cancel or change my order?
In  most cases, it depends on what type of air ticket you have booked. For detailed information, please refer to "Return and change rules of CAAC",or contact our customer service center directly. Ticket.9588.com Customer Service is open 9:00am – 18:00pm from Monday to Sunday Beijing time

Contact 9588 by telephone, fax or email
TEL: 86-10-5885-9155, FAX: (86-10) 5986-2233,  E-mail: Ticket@9588.com
What are electronic tickets? How do I use them?
Electronic tickets are offered by many major airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchases without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. For passengers, e-tickets are used in the same way as paper tickets.
How do I travel with an electronic ticket?
Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. For a passenger flying on an e-ticket but without a receipt, he/she needs to check in at the designated check-in counter and show a photo ID. After the passenger is identified by the airline, the staff will print out the receipt for the passenger along with the boarding pass and baggage tags.
Are electronic tickets changeable, endorsable or refundable?
Yes. Please follow the specific regulations of different airlines.
What types of identification are acceptable?
Valid ID's include: People's Republic of China Resident ID's or passports. When buying tickets at the child or infant price, a valid certificate with the child/infant's birth date must be provided.
What materials will be checked for passengers?
Passports, departure cards and other related documents.
What is the latest check-in time?
In general, check-in stops at 30 minutes prior to the flight departure. China Air stops check-in 40 minutes prior to the departure.
What are the carry-on baggage regulations for domestic flights?
For domestic airlines, first-class passengers can take two pieces of carry-on baggage, while business-class and economy-class passengers can only take one piece. Each piece of carry-on baggage should be no larger than 20*40*55cm and no heavier than 5kg.
How do I pay for tickets bought at Ticket.9588.com?
Ticket.9588.com accepts cash, credit cards, bank transfers and bank cards for flight tickets.
What should I do if I need to change the departure date/time of my ticket?
Please provide us with detailed information of your ticket and flight, and then we'll try our best to fulfill your request.
What should I do if I lose my air ticket?
First, passengers can report lost tickets at the following places: the original ticket agency, another agency authorized by the airlines, or any airline ticket office. When you report a lost ticket, you need to submit your valid ID. If the claimer is not the passenger, the passenger's written authorization and the valid ID of both the passenger and the claimer is required. The claim should be in written form, with a detailed description of the loss. You need to fill out the Lost Ticket Form, and a certificate issued by the local Public Security Bureau is required.
What should I do when the system indicates the failure after selecting the bank payments?
If you are using Microsoft IE, please read the followings:
1.Make sure you are using IE version 5.5 or higher.
2.Do not install the following active X. These software will slow the proceeding speed although they do not affect the use, especially when you are paying or recharging by "Shenzhen Development Bank".
3.If your operating system is Windows Server 2003 Enterprise English Edition, please install Chinese language package, and change High to Medium for the IE tolerant security setting. The method is:choose IE internet options→security level for this zone, change High to Medium.

If you use Opera 8.5 browser or FireFox1.5, China Merchants Bank(countrywide) and China Minsheng Bank(countrywide) UnionPay Cards do not pay normally for these two browser. If you want to use these two UnionPay Cards, please choose other browser.
 
 
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