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Customer Service:
Tel:  86-10-

Fax: 86-10-5986-2233
E-mail: Ticket@9588.com
Privacy Policy

Your privacy is very important to 9588 Online Travel ("9588"). This Privacy Policy describes the principles and practices that apply to any and all personal information collected from users of our services.

      →  9588 will not collect personal information without your knowledge or permission.
      →  9588 will not knowingly disclose your personal information to third parties, except as provided for in this Privacy Policy;

In addition, 9588 will allow you to view, correct or remove your personal information and will take all reasonable steps to protect the security of the personal information that we collect from you.

Personal information collected by 9588
All purchasers of 9588's products or services are required to register as Members on the 9588 website. During registration, personal information will be collected from you including your name, gender, telephone number (fixed line and/or mobile phone), e-mail address, passport or I.D. number, and contact address (for delivery purposes). In addition, 9588 also collects information about other travelers that you purchase travel services for, including their name, passport or I.D. number, telephone number and email address. This information is required in order to provide you with the product or service which you have requested. Other optional information may also be requested by 9588 to make our services more convenient, such as frequent flyer numbers, traveler preferences concerning meals, seat selection and the like. During the purchase process itself, you may also be requested to provide payment and billing information. This information is not stored by 9588 and is deleted upon completion of the transaction. Information about your previous transactions is stored under "My ticket order history".

Protection of your personal information
We will take all reasonable measures to protect your personal information and will not, unless legally required, share your personal information with any third party (organizations or individuals), except for fulfillment purposes (e.g. travel carriers, delivery partners), without your permission. Information provided to travel service providers with which you make travel arrangements through our Website are only provided with the personal information necessary to make and complete the purchase, booking or reservation. During the membership registration process, you will be assigned a password for your account. It is your responsibility to safeguard your account and password information. You will be held responsible for all commercial activities initiated by your account. Password and personal information can be modified at any time on the site. During your ordering process, 9588 may need to contact you. In this case, we may seek to confirm your identity and personal information. We will never request your credit card information, Member ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication. If you purchase travel products or services for other travelers using your member ID and password, you are responsible for ensuring that you have the right to do so. By providing the personal information of another traveler, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect and use his or her personal information as set forth in this Privacy Policy. Occasionally, 9588 may send out email notices to its Members informing them of special travel deals or of significant changes to the 9588 website and/or services. If you do not wish to receive such messages, you may either opt out on your "My information" page or via the link attached to the bottom of the email itself.

Usage of cookies
In order to serve you better, 9588 sometimes employs cookies to collect information in aggregate form about visitors to our website. A cookie is a text-only string that does not contain personal information and is not required in order to use our web site. You may choose to accept or reject the cookie by enabling your web browser to refuse cookies or prompt you before accepting cookies.

How can you update your personal information?
If you need to change your address, telephone number or email, you can access it via "My information" after you have logged in. If you have any comments about our Privacy Policy, please contact us.

Contact Information

Customer Service
9588 Online Travel
7F Shi Ning Tower
35 Xueyuan Road
Haidian, District
Beijing 100083
Tel (86-10) 5885-9155
Fax (86-10) 5986-2233
Email: ticket@9588.com
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